DELL

At Dell, I worked on improving the usability of a digital product experience, focusing on making interactions more intuitive and aligned with user expectations.

I was responsible for:

● Conducting UX evaluations

● Creating wireframes and prototypes

● Collaborating with cross-functional teams

● Iterating on designs based on feedback

12 weeks

Collaboration with Product Manager & Developers

Figma, After Effects, Adobe Illustrator, InVision

Users were able to complete tasks, but the experience wasn’t efficient.

Key issues:

● Navigation wasn’t always clear

● Some workflows required unnecessary steps

● Users had to think too much to complete simple actions

I started by reviewing existing flows and identifying friction points.

From there:

● Simplified navigation structures

● Reduced unnecessary steps in key workflows

● Created wireframes to explore different approaches

● Tested and refined designs through iteration

The redesign focused on clarity and ease of use.

Key changes:

● Cleaner layout and improved visual hierarchy

● More intuitive navigation

● Streamlined user flows to reduce effort

The improvements led to:

● Faster task completion

● Reduced user confusion

● A more intuitive overall experience

This project was a good reminder that usability isn’t just about functionality—it’s about how easily users can move through a product without friction